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  • Writer's pictureKissi Rosabel Blackwell, MD

Clinic Operations Update (for current patients)

I just wanted to update you all on how we will be handling visits over the next few weeks. Thankfully our operations did not change much, other than seeing a few less patients in the office, and we were able to provide you same excellent care you come to expect from us. You are all well-versed in emailing and texting me, and it was a simple transition. Thank you all for your patience and understanding!

As things start opening across Wichita Falls, we will also begin seeing more patients in the office for basic needs. We will start doing this on May 18, around the time all other businesses will open completely. This means if you have a need that requires a face-to-face visit, we will be able to schedule you in the office. As always, we can continue to do visits by text, email, video, and phone, and emergencies will always be seen in the office. If you had a lab visit that was placed on hold, Jennifer will be contacting you to reschedule this in our office. If you had a well visit (well child, well woman, pap, or physical) that was placed on hold, Jennifer will be contacting you and scheduling your visit for September. At this point we hope it will be safe to have more patients coming and going. If things change at that point, we will always keep you up to date. If you have a more urgent matter to discuss please let Jennifer know. PROCEDURE FOR VISITS: 1. We will be scheduling patients 1 hour apart to give us time to see our patients and clean thoroughly after each patient in order to keep you all as safe as possible. This means there will be limited in-person appointments. As always, phone, video, email, or texts visits are perfectly ok. 2. Sick visits will still be seen in the parking lot, if needed. Many of these can be taken care of by phone, but sometimes a visit is required. Please contact us first. DO NOT WALK IN. 3. We will require you to wear a cloth mask to your visit.

4. Only one patient will be allowed in the office a time. Please do not bring family members if possible. If you do not have childcare, we can make some exceptions.

5. When you get here for your appointment, please call us when you are in the parking lot. Jennifer will let you know when it is safe to come inside. She will have you use hand sanitizer at the door and check that you are wearing a mask before you come into the office.

We hope to be able to transition back to in-person visits fully in the next few months, but only time will tell exactly when and how. Thank you all again for your patience and understanding during this uncertain situation! Do not hesitate to contact us if you have a need that arises! Dr. Kissi Blackwell Clarity Direct Care

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